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FAQ's (Frequently Asked Questions)

1. What kind of payments do you accept?
    We only accept wire transfers, money orders or checks, for your orders.
    We do not accept Credit Cards.
    A working deposit or payment in full is required before any work can commence.
    Final payment must be received 30 days before your completed item can be shipped to clear our bank.

    Please make Checks or money orders payable to: Allan Creates
   Wire transfers usually go through faster, this information will be available when you order.

2. How can I place an order?
    Please phone, or e-mail us any time to place an order or discuss your ideas of a project.
    Tel: (514) 488-7553 you can leave messages 24-7
    Email: pff@ringlock.com  

    To avoid emails lost as Spam.
    Please begin the subject line with "ring inquiry"

3. How long will it take to get my order?
    From the time of deposit, which puts your order on our fabrication list,
    our fabrication time is approximately 6 - 8 weeks.              
    If you have a time sensitive order, please let us know.

4. Do you do international shipping?
    International orders are usually shipped by
    Fed-Ex which can be tracked Online.
    Or for less cost registered mail that can not be tracked.

5. Original one of a kind design sketches.
     I do not use CAD digital technology and have no interest in it;
     I sketch my ideas with pencil and paper as an artist.
    You tell me what you have in mind and I prepare the plans
     and ideas to come alive on paper.

     I prepare 2 possibilities to choose from.
    And you receive the designs in PDF form by email.

When purchasing a new diamond have it set (installed) in your new ring by doing the following.

Americans
Buying their diamonds from American suppliers should insist their diamond supplier set the diamond included with your purchase. Their cost is minimal and they just sold the diamond anyway.

Canadians
Buying their diamond from a Canadian supplier you should insist they set the diamond included with your purchase. Their cost is minimal and they just sold the diamond anyway.

Canadian Customs Duty and taxes.
Complicate this procedure as you will be charged import duty and taxes on the mount that was made in Canada, and it will be too difficult to prove to them that your ring was originally fabricated in Canada.

Best is to clear your diamond for entry to Canada, then have an authorized appraiser contact us.

We do not accept liability for outside merchandise. Insurance should be current and active by the owner, insuring against loss or damage before sending anything to us through an authorized dealer, or authorized appraiser.

We only accept shipments of documented goods from authorized dealers, or authorized appraisers, with advance confirmed notice.